2017 was a year of change and progress for NAHL as we continued to evolve our Personal Injury (PI) division. We are particularly pleased to have successfully delivered the key elements of our PI strategy with the launch of two ABS ventures, the relaunch of our brand and the delivery of an improved digital capability. These initiatives have given us the insight and experience to lay out a confident vision for the future.
"Given the success of this first phase, we plan to accelerate our investment by establishing a third ABS to capture the growth opportunity which exists for NAH and further enhancing both our brand and technological capability. Simultaneously we will continue to work closely with our panel law firm partners whilst building in more flexibility into the way we process enquiries helping us to better manage demand.
"The importance of our other divisions should not be overlooked. Critical Care performed ahead of last year securing a number of high profile strategic business development partnerships which we expect will contribute to growth in the year ahead. Residential Property faced difficult market conditions though performed solidly thanks to our focus on margin and cost.
"We have started the new financial year in line with Board expectations. 2018 will be a year of transition with further investment to accelerate the PI division's evolution. This additional investment necessitates a change to our dividend policy which will enable us to go into the future with confidence about the Group's prospects."
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