Our businesses take their obligation to operate responsibly extremely seriously and we are proud of the work that we have done in this area, not just within our own divisions but with the wider consumer law community. This commitment is borne out in our Values which inspire both our personal and business behaviours and activities. To this end, we are proud that our Values can be so evidently shown in action:
We are Curious – about how efficiency and efficacy
We have been aware that the Personal Injury industry has been in need of a new approach for some time. Being Curious about how we could be at the forefront of this, we created our own wholly-owned law firm, National Accident Law, which allows us to manage the entire claim process, reducing duplication and providing a much improved customer experience.
Our One Call and digital journey projects have also provided further opportunities for us to streamline this process and make important efficiencies for our business and customers.
We are Driven – to do the best job possible
We know that cold calling has played a large part in the negative public perception of the Personal Injury industry. As a business we have never made, and will never make, cold calls or send cold text messages and so have been Driven to eradicate this blight on the industry. We have actively lobbied Government to ban this intrusive and damaging practice.
Having led the charge, we are delighted, therefore, that the Government has brought forward legislation to make cold calling illegal in the UK. This important change was implemented in 2019.
We are Passionate – about the business and their role in it
Bush & Co is Passionate about providing the best possible service and support to those who have suffered a catastrophic injury by delivering the highest clinical standards to its consumers. This passion has been evidenced in 2020 by Bush being awarded the Supporting the Industry award for the second year running and the Personal Injury Awards.
Bush & Co is also Passionate about creating a great working culture and this was recognised in 2020 with the award of Gold standard from Investors in People along with being placed in the Top 100 Best Small Companies to Work for in 2021, registering a fantastic number 8 in the Health and Social Care Sector category.
We are Unified – to do the best job possible
Being Unified reflects not only how our colleagues interact with one another but also with consumers. In our Residential Property business we know how overwhelming buying your first home can be – especially when areas of law and financing can be so changeable.
As a result, bringing together all this vital information within the First Time Buyers’ Hub, was an important step towards accompanying homebuyers on this exciting and all-consuming journey.